Shipping Policy
At BuffedGlass, we aim to process and ship orders as quickly and safely as possible. Since our products are fragile, every order is carefully packaged to help ensure it arrives in good condition.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or statutory holidays. During busy periods, processing times may be slightly longer.
Shipping Rates
Shipping fees are calculated separately at checkout based on the customer’s delivery location, package size, package weight, and selected shipping option.
BuffedGlass receives discounted shipping rates through Shopify, which helps us offer relatively affordable shipping options to our customers.
Free Shipping
We offer free shipping on orders over $100 CAD before taxes and after discounts.
Shipping Locations
BuffedGlass currently ships to eligible locations within Canada and the United States.
Shipping availability may vary depending on the product, destination, and carrier restrictions.
Estimated Delivery Times
Estimated delivery times are shown at checkout when available. Delivery times may vary depending on the shipping carrier, destination, weather conditions, customs delays, or other factors outside of our control.
As a general estimate:
Canada: approximately 2–7 business days
United States: approximately 5–12 business days
These are estimates only and are not guaranteed as many implications can occur.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information if tracking is available for your selected shipping method.
Please allow some time for tracking information to update after the shipping label has been created.
Packaging
Because many BuffedGlass products are fragile, we carefully package orders using protective materials such as cardboard boxes, bubble wrap, packing paper, and other cushioning materials where needed.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
BuffedGlass is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping information, please get in touch with us immediately before your order is shipped.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery times and package handling are outside of our direct control.
BuffedGlass is not responsible for delays caused by the shipping carrier, customs, weather, incorrect addresses, or other issues outside of our control.
If your package is marked as delivered but you have not received it, please check with neighbours, building management, or your local carrier before contacting us.
International Shipping
For orders shipped outside of Canada, customers may be responsible for any customs fees, duties, taxes, or import charges required by their country or region.
BuffedGlass is not responsible for customs delays or additional charges applied after the order has shipped.
Contact Us
If you have any questions about shipping, delivery times, or your order, don't hesitate to get in touch with us at: