Terms of service
Terms of Service
Overview
This website is operated by BuffedGlass. Throughout the site, the terms “we,” “us,” and “our” refer to BuffedGlass.
By visiting our website and/or purchasing from BuffedGlass, you agree to be bound by these Terms of Service, including any additional policies referenced or linked on our website, such as our Shipping Policy, Refund Policy, and Privacy Policy.
Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not use this website or purchase from BuffedGlass.
Age Requirement
BuffedGlass products are intended for adults only.
By using this website or placing an order, you confirm that you are of legal age in your province, state, country, or region to view and purchase the products offered on this website.
In Ontario, cannabis-related retail rules use 19+ as the adult age threshold, and retailers must not sell cannabis accessories to anyone under 19.
BuffedGlass reserves the right to refuse or cancel any order if we believe the customer is not legally permitted to purchase the product, if age verification cannot be completed where required, or if the order may violate applicable laws.
Legal Use of Products
Customers are responsible for understanding and following all laws that apply in their province, state, country, or region.
By purchasing from BuffedGlass, you agree that you will only use purchased products in a lawful manner. BuffedGlass is not responsible for misuse of products after purchase.
We reserve the right to refuse, cancel, or refund any order if we believe the order may violate applicable laws, carrier restrictions, payment processor rules, or store policies.
Online Store Terms
By agreeing to these Terms of Service, you confirm that you will not use our website, products, or services for any unlawful purpose.
You agree not to:
- Use our website for illegal activity
- Provide false or misleading information
- Attempt to interfere with the security or operation of the website
- Copy, reproduce, or misuse BuffedGlass branding, images, content, or designs
- Place fraudulent orders or unauthorized transactions
Any violation of these terms may result in order cancellation, refusal of service, or restriction from using our website.
Product Information
We do our best to display product details, descriptions, images, colours, sizes, and prices as accurately as possible.
However, we do not guarantee that all product descriptions, images, pricing, availability, or website content will always be completely accurate, current, or error-free.
Product colours and appearance may vary slightly depending on lighting, screen settings, photography, or product variation.
BuffedGlass reserves the right to update, correct, or change product information at any time without prior notice.
Pricing and Availability
All prices are listed in Canadian dollars (CAD) unless otherwise stated.
Prices, promotions, discounts, and product availability may change at any time without notice.
BuffedGlass reserves the right to:
- Change prices
- Limit quantities
- Discontinue products
- Refuse or cancel orders
- Correct pricing or product errors
- Cancel orders affected by website or checkout errors
If an order is cancelled after payment has been made, a refund will be issued to the original payment method where applicable.
Orders and Payment
By placing an order, you agree that all information provided at checkout is accurate, complete, and current.
You are responsible for providing:
- Correct name
- Correct shipping address
- Correct billing information
- Correct contact information
- Any required delivery details
BuffedGlass is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete customer information.
We reserve the right to refuse or cancel any order for reasons including suspected fraud, payment issues, age restrictions, product availability, shipping restrictions, or policy violations.
Shipping
Shipping is governed by our Shipping Policy, which is part of these Terms of Service.
Shipping fees are calculated separately at checkout based on destination, package size, package weight, and selected shipping option.
BuffedGlass is not responsible for carrier delays, customs delays, weather delays, service interruptions, incorrect addresses, or events outside of our reasonable control.
Once an order has been handed to the shipping carrier, delivery timing and handling are outside of our direct control.
Returns and Refunds
Returns, refunds, damaged items, exchanges, and cancellations are governed by our Refund Policy, which is part of these Terms of Service.
Customers must follow the instructions in our Refund Policy to request a return, refund, replacement, or damage review.
BuffedGlass reserves the right to decline refund or replacement requests that do not meet our policy requirements, unless otherwise required by applicable law.
Damaged, Lost, or Stolen Packages
Because some BuffedGlass products are fragile, we take reasonable care to package orders safely.
If an item arrives damaged, customers must contact us within the timeframe stated in our Refund Policy and provide clear photos of the item, packaging, and shipping materials.
BuffedGlass is not responsible for stolen packages after confirmed delivery by the shipping carrier. However, we may assist with carrier claim information where possible.
Customs, Duties, and Import Fees
For orders shipped outside of Canada, customers are responsible for any customs fees, duties, taxes, brokerage fees, or import charges required by their country, state, province, or region.
BuffedGlass is not responsible for customs delays, refused packages, or additional charges applied after an order has shipped.
Promotional Codes and Discounts
Promotional codes, discounts, and offers may be subject to conditions, expiry dates, minimum purchase amounts, or product exclusions.
BuffedGlass reserves the right to modify, pause, or cancel promotions at any time.
Discounts cannot be applied retroactively after an order has already been placed unless approved by BuffedGlass.
Website Content and Intellectual Property
All content on this website, including logos, branding, text, images, product descriptions, graphics, and design elements, belongs to BuffedGlass or is used with permission.
You may not copy, reproduce, distribute, modify, or use our website content without written permission from BuffedGlass.
Third-Party Services
Our store may use third-party services, including Shopify, payment processors, shipping carriers, analytics tools, and other service providers.
BuffedGlass is not responsible for the actions, errors, delays, policies, or services of third-party providers.
Your use of third-party services may also be subject to their own terms and policies.
Limitation of Responsibility
To the fullest extent permitted by law, BuffedGlass is not responsible for:
- Website errors or interruptions
- Product misuse
- Carrier delays or delivery issues
- Incorrect customer information
- Lost or stolen packages after confirmed delivery
- Customs delays or import fees
- Indirect, incidental, or consequential damages
- Events outside of our reasonable control
Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.
Right to Refuse Service
BuffedGlass reserves the right to refuse service, cancel orders, or restrict access to our website at our discretion, including in cases of suspected fraud, abuse, legal concerns, policy violations, payment issues, or inappropriate conduct.
Changes to These Terms
BuffedGlass reserves the right to update, change, or replace these Terms of Service at any time.
Any changes will be posted on this page. Continued use of the website after changes are posted means you accept the updated Terms of Service.
Contact Information
If you have any questions about these Terms of Service, please contact us at: